About Us
This web site is owned and operated by DesignerStairs.com. If you have any suggestions or comments, or if you need to contact us, please email us using the link on the store page or use the details below.
Our contact details:
DesignerStairs.com
Ivy House
Southbroom Road
Devizes
SN10 1LY
UK
Phone: 01380 727518
Email: info@TheStaircasePeople.co.uk
VAT Number GB979 1873 52
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. AND DON’T FORGET THAT DELIVERY TO UK MAINLAND AND VAT IS INCLUDED!
We accept Visa, MasterCard, Solo, Maestro and payments are safely and securely processed through PayPal UK Ltd as our online payment provider. You do not need to have an account with PayPal to process your card payment through their service. If you would like to pay by bank transfer, the bank account details are shown on your cart page.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will put it right for you.
The staircases on this website are made to order and this process is started on receipt of your order and payment.
Shipping And Handling
The staircases are made to order and are delivered direct to you from the manufacturers in Italy via a central distribution hub in the UK. The UK haulier should contact you shortly before delivery to confirm the details with you and to agree the delivery date. It is shipped in a palletised crate and, possibly, some additional cartons if you have ordered any accessories. The delivery is made by a large vehicle with a tail lift and pump truck to unload the crate kerbside.
If you need to arrange delivery to UK islands or internationally, please contact us on 01380 727518 and we can arrange quotations for you through our shipping department.
Delivery checklist:
- Please ensure you are present on the agreed day of delivery.
- Check the outer packaging for any damage. If any is visible, please make sure that you sign for the consignment ‘damaged packaging’ and inspect the goods inside straight away.
- Regardless of whether you are installing the stair straight away or later, it your responsibility to check the staircase upon delivery and inform us or any damaged or missing parts.
- If goods are lost or damaged in transit, please inform us within two working days. We will of course replace any damaged parts or supply missing elements providing the above conditions have been met.
Delivery Schedule
We will normally arrange to ship your order to you in approximately 4-5 weeks, unless shown otherwise; the goods will be shipped direct to your delivery address from the manufacturer. All staircase delivery times are approximate. Whilst we make every effort to deliver the goods within the lead times stated, delays can occur which are beyond our control. For this reason, we cannot guarantee specific delivery dates and we will not be liable for any costs incurred by the Customer due to delays caused by outside agents. These include, but are not limited to, Strikes, Traffic Delays, Problems with Access, Riots, Acts of God, War and Terrorism.
Please note that most Italian manufacturers close during August and over the Christmas period and this will affect the delivery schedule at these times of year.
UK Regulations
Because most of DesignerStairs.com and TheStaircasePeople’s range are manufactured in Italy, it is possible to install them in a way which complies with EU Building Regulations but which might not comply with UK Building Regulations and, additionally, some of the features of the staircases may not be compliant in the UK. We always recommend that you check that the specification meets with your requirements and is acceptable to your local Building Control Department. Although DesignerStairs.com and TheStaircasePeople.co.uk make every effort to advise and inform, we are not responsible for ensuring the suitability of your installation for Building Regulations. We have included links to the relevant parts of the UK Building Regulations on our Knowledge Centre pages and we are also always happy to advise you if you have a specific query. It is your responsibility to ensure that any local authority approvals necessary have been obtained and we advise you always to check before going ahead with your purchase.
Tax Charges
For orders made from the UK and delivered within the UK, 20% VAT is applicable and the prices shown on our website are INCLUSIVE of VAT.
Credit Card Security
When the order is placed at our website, the payment is securely processed by PayPal UK Ltd. Customer payment details are not held in clear text on any web site, for your total security. You do not need to be a customer of PayPal to use your debit or credit card to make a payment on our website.
Guarantee
These staircase products are covered by a two year manufacturer’s warranty. If you are unhappy in any way with your purchase, please contact us immediately.
Reaching Us
If you need to reach us, please email us using the Contact page, alternatively, you can call on 01380 727518 or write to us at DesignerStairs.com, Ivy House, Southbroom Road, Devizes, SN10 1LY, UK.
Returns Policy
Under Regulation 13 of The Consumer Protection (Distance Selling) Regulations 2000, the Consumer will not have the right to cancel the contract for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier, or if the products have been made to order – which applies to all the products on this website. This legislation does not cover commercial sales between businesses.
We do not accept returns of unwanted goods other than goods that are damaged in transit or have manufacturing faults which have been confirmed to us. The staircases on this website are made to order and are put into production as soon as the order is confirmed and, because of this, they will incur a 100% cancellation charge.
Remittance Terms
Remittance Terms are payment in full with order. Payment can be made through this website.
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